Shipping / Order Processing Information
Currently all orders are shipped by USPS Priority. Orders for in stock items will be processed within 2 business days pending availability and credit verification. If this is a custom order, communication will be discussed directly with the client regarding processing times. Orders placed on Friday after 5 PM US PST (US Pacific Standard Time) will begin processing on the following Monday. Please note that delivery time does not include weekends or Holidays.
Any challenges with payment processing may delay order shipment. Once the order is processed and leaves the shipping facility, delivery times may vary depending on shipping carrier schedule. By law, all items shipped to addresses in California will be charged sales tax.
All products are laboriously made by hand so we have a rather strict return/exchange policy; however, we will certainly attempt to ensure your happiness with the product. All monogramed and/or sale merchandise is final sale and cannot be returned or exchanged at any time. For all full price in-stock items (non-custom pieces), returns / exchanges must be made within 15 days of receipt of purchase. If there is an issue with a custom order, please contact firstname.lastname@example.org to discuss resolution. For returns, a refund with be given in the same form of payment originally used for purchased within 7 days of receiving your returned product. For exchanges, the difference will either be charged or refunded to the original payment method. In order to facilitate a return/exchange, please send an email to email@example.com.
All sale merchandise is final sale and cannot be returned or exchanged at any time.
Products must be returned unused and in original packaging.